Shipping policy
Shipping & Delivery Policy
LOCAL DELIVERY
Raw Wellness Pet Co offers local delivery within selected areas of Perth, Western Australia.
Available delivery options, delivery fees and any applicable free-delivery thresholds are calculated or displayed at checkout based on your delivery address and order.
Please ensure your delivery address and contact details are correct when placing your order.
FROZEN ORDERS
Our raw meals are delivered frozen and packaged with insulation to help maintain an appropriate temperature during delivery.
As our products are perishable, customers are responsible for ensuring their order can be received and placed into appropriate frozen storage as soon as reasonably possible after delivery.
If you will not be home at the time of delivery, please provide a suitable safe location for your order in your delivery instructions.
Once delivered to the address and location nominated by the customer, frozen products should be collected promptly and transferred to a freezer.
DELIVERY DAYS & TIMES
Orders are delivered according to the delivery schedule available for your area.
Any delivery dates or timeframes provided are estimates unless expressly stated otherwise. We will make reasonable efforts to deliver within the stated timeframe and will communicate any significant known delays where possible.
DELIVERY INSTRUCTIONS
Customers are responsible for providing accurate and accessible delivery information, including apartment numbers, gate codes and any other information reasonably required to complete delivery.
Where authority to leave applies, orders may be left in a safe location at the nominated delivery address.
INCORRECT ADDRESSES OR UNAVAILABLE DELIVERY LOCATIONS
If we are unable to complete a delivery because incorrect or incomplete information has been provided, or because the nominated location cannot reasonably be accessed, please contact us so we can discuss the available options.
Additional delivery charges may apply where redelivery is required due to circumstances within the customer's control.
DELIVERY ISSUES
If your order is missing, incorrect, damaged, or you have concerns about the condition of your frozen products when they arrive, please contact Raw Wellness Pet Co as soon as possible.
Please include your order number and, where relevant, photographs of the products and packaging so that we can investigate promptly.
Nothing in this Shipping & Delivery Policy excludes or limits any rights or remedies available under the Australian Consumer Law.
CONTACT
For questions about an upcoming delivery or an order you have received, please contact Raw Wellness Pet Co using the contact details provided on our website.