Refund policy

Returns & Refunds

Due to the perishable nature of our frozen and fresh pet food products, we are unable to accept returns or provide refunds for change of mind, incorrect selection, or circumstances where a customer is unable to receive or appropriately store their order.

If your order arrives damaged, incorrect, or you believe there is an issue with the quality or safety of a product, please contact Raw Wellness Pet Co as soon as possible after delivery. Where possible, please provide your order number and photographs of the product and packaging so we can assess the issue promptly.

If a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a remedy such as a replacement or refund. Nothing in this policy is intended to exclude, restrict or modify any rights you have under the Australian Consumer Law.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to accommodate changes before your order has been prepared or dispatched. Once a perishable order has been prepared for delivery or dispatched, we may be unable to cancel or modify it.

Contact

For any concerns regarding an order, please contact Raw Wellness Pet Co through the contact details provided on our website.