Frequently Asked Questions

Everything you need to know about Raw Wellness.

Orders & Delivery

Raw meals are delivered locally by refrigerated courier and are only available within Perth. Treats and other non perishable products can be shipped Australia wide.
Perth Metro/CBD — Raw Meals & Treats

$15 flat rate

FREE delivery on orders over $100
Outer Perth — Raw Meals & Treats

$15 flat rate

FREE delivery on orders over $200
Australia Wide — Treats & Non-Perishables

Calculated at checkout based on location, order size and weight

FREE standard delivery on orders over $200
Bedding — Australia Wide

$20 flat-rate bulky item delivery
If your cart includes raw meals and treats together, everything will be delivered as one order via refrigerated courier at the applicable Perth delivery rate.
Delivery times vary depending on your location and the products ordered. You'll receive tracking and delivery information once your order is confirmed.

Raw Food

Our Feeding Guide provides a simple starting point based on your pet's weight. Every pet is different, so portions may need adjusting for age, activity level and body condition.
Keep frozen until required, and thaw in the refrigerator before serving.
Yes — you can choose a recurring order option on eligible raw meals for an easier way to keep the freezer stocked.

Treats

Some of our natural treats are suitable for both dogs and cats. Check the individual product page for details.
Store in a cool, dry place and follow any storage instructions shown on the product packaging.

Bedding

Our beds feature a removable 55% linen / 45% cotton outer cover, a waterproof layer and CertiPUR-US certified orthopaedic foam for supportive comfort.
Our Rest Collection is designed here in Perth, WA, then produced overseas by our manufacturing partner. We carefully select the materials and manufacturing process to create products that align with the Raw Wellness philosophy.
Please refer to our Bed Size Guide for dimensions and guidance on choosing the best size for your pet. If you’re between sizes, we recommend sizing up.