Frequently Asked Questions

We offer local delivery for our frozen raw meals throughout eligible Perth areas. Our treats, bedding and other non-perishable products can be shipped Australia-wide.

Local delivery is $15, with free delivery available on qualifying orders. Shipping rates for non-perishable products are calculated according to your order and delivery location.

Delivery times vary depending on your location and the products ordered. You'll receive your order and delivery information once your purchase has been confirmed.

Our Feeding Guide provides a simple starting point based on your pet's weight. Every pet is different, so portions may need to be adjusted for age, activity level and body condition.

Keep frozen until required and thaw in the refrigerator before serving.

Yes — you can choose a recurring order option on eligible raw meals for an easier way to keep their freezer stocked.

Some of our natural treats are suitable for both dogs and cats. Check the individual product page for details.

Store in a cool, dry place and follow any storage instructions shown on the product packaging.

Use our Bed Size Guide as a starting point. We recommend measuring your pet in their favourite sleeping position and allowing enough room for them to stretch out comfortably.

The removable cotton/linen cover can be washed separately. Follow the care instructions on the individual product page for best results.

Unused, unwashed non-perishable products can be returned in accordance with our Returns & Refunds policy. Items should be free from pet hair and odours and returned in their original condition.